DropKit, Inc. Terms of Service

These Terms apply to your access to and use of the websites located at guppy.so (and any successor links), our mobile and browser applications, extensions, and any other online products and services that link to these Terms (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

We may indicate that different or additional terms, policies, or rules apply to some Services ("Supplemental Terms"). Supplemental Terms become part of your agreement with us and will control to the extent of a conflict. We may update these Terms; unless stated otherwise, changes are effective when posted and your continued use confirms acceptance.

You agree that information you provide to DropKit, Inc. is accurate and kept current. You consent to receive emails, SMS/texts, push notifications, and in‑app messages at the contact points you provide, subject to our Privacy Policy.

You must create an account to use some or all of the Services. Do not share credentials or permit others to access your account. Use a strong, unique password and notify us immediately of suspected unauthorized access. We may reject, reclaim, or require changes to usernames (including to respect trademark rights).

Acting on Your Instructions. DropKit, Inc. provides software-based shopping tools and automation ("Guppy Agents") that can monitor drops, join queues, enter drawings, and attempt purchases from merchants and platforms ("Merchants") consistent with your preferences. By using the Services, you authorize DropKit, Inc. to act on your behalf to access Merchant sites (including through your browser session); hold places in lines/lotteries, submit entries, and place orders; auto‑fill shipping/payment details you provide; and take other reasonable steps to carry out your instructions.

Your Responsibility. You are responsible for your Agent’s settings, watchlists, and actions taken under your account. We may throttle, queue, or refuse actions to maintain platform integrity and comply with Merchant rules. You will not use the Services to bypass Merchant terms, technical restrictions, or per‑person limits, and you will not use external automation to augment or evade DropKit, Inc. limits.

Local Execution; Credentials. Certain features (including auction bidding and checkout assistance) may operate by automating actions within your own browser session on your device (“Local Execution”). You acknowledge that Local Execution features may require your device and browser to be powered on and connected to the internet, and that you must be logged into the applicable Merchant account with valid shipping and payment methods saved. We do not require you to provide your Merchant passwords to us. You are responsible for maintaining the security of your Merchant accounts and for ensuring your account settings and instructions are correct. You are responsible for maintaining your Merchant account in good standing (including authentication, payment methods, limits, and compliance with Merchant policies).

Automated actions may occur without additional confirmation at the time of execution.

No Guarantee of Outcome. We do not guarantee that any automated action will succeed, that you will secure any item, win any auction, clear any queue, or complete any checkout. Outcomes depend on factors outside our control, including Merchant inventory and policies, queue behavior, security measures, account status, network conditions, and changes to Merchant sites.

Authorization; Purchases; User Responsibility. By enabling automated actions (including bidding, checkout assistance, or similar features), you expressly authorize DropKit, Inc. to attempt actions on your behalf in accordance with your settings and instructions. You are solely responsible for reviewing, configuring, enabling, disabling, and monitoring your settings, including price limits, quantities, timing, and eligible items.

You acknowledge that automated actions may result in completed purchases, bids, or orders, including in circumstances you did not intend or anticipate (for example, due to misconfiguration, timing, or Merchant system behavior). DropKit, Inc. is not responsible for unintended, mistaken, or undesired purchases, bids, or orders made in accordance with your instructions or settings.

Once a purchase or bid is submitted to a Merchant, it cannot always be canceled or reversed. All purchases are subject to the applicable Merchant’s terms, conditions, cancellation, and refund policies. DropKit, Inc. does not issue refunds for Merchant purchases and is not responsible for Merchant fulfillment, cancellations, or refunds.

Merchant Changes; Pricing; Substitutions. You acknowledge that Merchant sites may modify pricing, seller identity, product configuration, bundles, fees, or availability at any time, including immediately before or during checkout (for example, after clearing a queue). Automated actions are executed based on the information presented by the Merchant at the time of execution. DropKit, Inc. does not guarantee that any item purchased will be offered at MSRP, a prior displayed price, or a specific configuration, nor that the item will match earlier alerts, listings, or expectations. By enabling automated checkout or bidding features, you accept the risk of Merchant-side changes and agree that DropKit, Inc. is not responsible for purchases completed at prices or terms you did not intend due to Merchant behavior or site changes.

Software Errors; Beta Limitations. You acknowledge that the Services, including automated actions, may contain bugs, errors, delays, or unintended behavior, particularly for Beta or Early Access features. Automated actions may execute incorrectly, incompletely, or differently than expected, including placing an incorrect bid amount, submitting an order for an unintended item, or attempting checkout under unintended conditions. By enabling automated actions, you accept the risk of such errors and agree that DropKit, Inc. is not responsible for losses, costs, or damages resulting from software errors, malfunctions, or unintended execution, including completed bids or purchases. Any resulting transaction is subject to the applicable Merchant’s terms, and DropKit, Inc. does not guarantee cancellation, reversal, or correction.

Merchant Confirmation Required. You acknowledge that a "success," "completed," or similar status displayed in the Services indicates that an automated action was attempted or submitted, but does not guarantee that a Merchant has accepted, processed, or fulfilled an order. Merchants may cancel, reject, modify, or reverse orders for any reason, including inventory checks, fraud screening, or policy enforcement. The Merchant’s order confirmation, receipt, or shipment notice is the sole proof of a completed purchase.

The Services (including software, extensions, and content) are owned by DropKit, Inc. or our licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, DropKit, Inc. grants you a limited, nonexclusive, nontransferable, non‑sublicensable, revocable license to use the Services for personal, noncommercial purposes. Software is licensed—not sold—and you must uninstall it if your rights end.

The Services interoperate with third‑party platforms, payment services, logistics providers, and Merchant sites ("Third‑Party Materials"). Availability and performance of Third‑Party Materials are outside our control and may affect your use of the Services.

The Services may display information about Merchant goods or services ("Third‑Party Content"). We provide Third‑Party Content and links as a convenience. DropKit, Inc. is not the seller of Merchant products and does not control inventory, quality, pricing, fulfillment, or policies of Merchants. Your dealings with Merchants are solely between you and the Merchant and are governed by Merchant terms and privacy notices.

Marketplace Facilitator. When your Agent purchases from multiple Merchants in a single transaction, DropKit, Inc. (or our processor) may process a combined charge and remit amounts to each Merchant on your behalf as shown on your receipt. Your card or wallet statement may show a single DropKit, Inc. charge. We may also facilitate separate per‑Merchant charges.

Payment Rails. We use third‑party processors to accept payments via fiat methods (e.g., cards, ACH).

Fees & Taxes. We may charge subscription fees, success fees, or other charges disclosed at checkout or in your account. You are responsible for applicable taxes unless we state that we collect and remit them. You authorize us and our payment processors to charge your payment method for any transactions initiated through your account or authorized automated actions.

Chargebacks & Disputes. If you dispute a charge, we may suspend your account during investigation. We reserve the right to contest chargebacks and to recover amounts owed.

Returns & Refunds. Merchants set their own return and refund policies. DropKit, Inc. does not accept or process returns. Contact the Merchant directly for returns/refunds. Where permitted, we may provide tools to help you initiate a return with a Merchant.

Subscriptions. Certain features of the Services (including “Execution,” “Founding Member,” “Founder,” “Premium,” or “Early Access” features) may require a paid subscription (“Subscription”). Subscription options (including monthly or annual) and prices will be disclosed at checkout or in your account.

Auto-Renewal. If you purchase a Subscription, you authorize us (and our payment processor) to charge your chosen payment method on a recurring basis (e.g., monthly or annually) until you cancel. Your Subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel through your account settings or as otherwise described in the Services.

Annual Billing. Annual subscriptions are charged in full at the time of purchase and at each annual renewal. Any reference to "months free" reflects a discounted equivalent compared to the monthly rate, not a delayed or deferred charge.

Cancellation; End of Term. If you cancel, you will continue to have access to Subscription features until the end of your current paid billing period (unless we terminate earlier under these Terms). Except as required by law, cancellation does not result in a refund for any unused portion of the billing period.

Founder Price Lock. If you subscribe to a Founding Member / Founder plan, the price for that plan is locked while your Subscription remains active and in good standing. If you cancel, your Subscription lapses, or your payment fails and is not cured, and you later resubscribe, you may be charged the then-current price.

Price Changes. We may change Subscription prices for new subscribers or for renewals with notice where required by law. Any price-lock commitment applies only as described above (and does not apply to Early Access plans unless expressly stated at checkout).

Taxes. Subscription fees may be subject to taxes (including sales, use, VAT, or similar taxes) depending on your location. Where applicable, taxes will be disclosed at checkout or otherwise in your receipt.

Refunds. Except as expressly stated in writing by us or required by law, Subscription fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or downgrades. If you believe you were charged in error, contact support at support@guppy.so. If you initiate a chargeback or payment dispute, we may suspend or terminate your access to the Services. This does not limit our ability to correct billing errors or issue refunds in our sole discretion.

No Guarantee. We do not guarantee that you will be able to purchase any product, win any auction, clear any queue, or complete any checkout using the Services. Merchant inventory, policies, queue systems, anti-bot measures, and other factors outside our control may prevent success.

Your use of the Services, Third‑Party Materials, and Third‑Party Content is at your sole risk. Except as otherwise provided in a writing by us and to the fullest extent permitted by law, the Services are provided "as is" and "as available." DropKit, Inc. disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Services will be accurate, complete, reliable, current, error‑free, secure, or uninterrupted, or that the Services or servers are free of viruses or harmful components. Without limiting the foregoing, we do not warrant that automated actions will execute exactly as configured or intended, especially for Beta Features.

(a) Covered Claims. This Section covers any dispute, claim, or controversy between you and DropKit, Inc. arising out of or relating to the Services or these Terms, including privacy and data‑security claims and disputes about the validity, enforceability, or scope of this Section (collectively, "Claims").

(b) Informal Resolution (45 Days). Before filing a Claim, the party seeking relief must send a written notice and engage in good‑faith negotiations for 45 days. Notices to DropKit, Inc.: certified mail to DropKit, Inc., Attn: Legal, 169 Madison Ave STE 15546, New York, NY 10016 and email to legal@guppy.so. Notices to you: sent to the contact details associated with your account. The notice must include (i) name, address, email, phone; (ii) nature and basis of the Claim; (iii) specific relief sought; and (iv) a personally signed statement verifying accuracy.

(c) Exceptions. Either party may seek relief in small‑claims court (if available) or injunctive/equitable relief to protect IP or prevent unauthorized access or abuse of the Services.

(d) Arbitration. If unresolved after the informal period, Claims will be resolved by binding arbitration administered by JAMS under its applicable rules, before a single arbitrator. The seat of arbitration will be New York, NY. The arbitrator may award relief available in court but may not conduct class or representative proceedings.

(e) Class Action/Jury Waiver. You and DropKit, Inc. agree to bring claims only in an individual capacity and waive any right to a jury trial.

(f) Fees. Filing, administration, and arbitrator fees will be governed by the applicable rules. The arbitrator may award fees and costs as permitted by law.

(g) Severability. If the class‑action waiver is found unenforceable as to a particular claim, that claim must proceed in court—not arbitration.

(h) Opt‑Out. You may opt out of arbitration within 30 days of first accepting these Terms by sending a written opt‑out notice to legal@guppy.so (subject: Arbitration Opt‑Out) or by certified mail to the address above, with sufficient identifying information.

Certain features or services may be identified as beta, early access, "Founding Member," "Founder," alpha, experimental, preview, or similar ("Beta Features"). Beta Features may be modified, throttled, suspended, or discontinued at any time, may not function as intended, and may be less reliable than other parts of the Services. Beta Features may also require additional user oversight (for example, monitoring a browser tab during execution).

You acknowledge and agree that: (a) you use Beta Features at your own risk; (b) we make no promises that Beta Features will be available indefinitely or in any final form; (c) we may change or remove Beta Features without liability; and (d) Beta Features may be subject to additional requirements or limitations, including eligibility criteria, geographic availability, feature caps, rolling access, or waitlists.

We may update the Services (including Beta Features) frequently, including deploying changes that alter behavior, performance, or availability. Your continued use of the Services after changes are posted or deployed constitutes acceptance of those changes.

DropKit, Inc.

169 Madison Ave STE 15546, New York, NY 10016

Support: support@guppy.so

Legal: legal@guppy.so